FAQS

We recommend gently wiping the crystal surface with a soft, slightly damp microfiber cloth to remove dust and oils. Avoid
any chemical cleaners, steam cleaners, or ultrasonic cleaners, as they may damage the crystal or metal components.

To prevent damage, please follow these rules:

Last On, First Off: Put your jewelry on after applying perfunme, hairspray, makeup, or lotions.

Avoid Chemicals: Keep it away from chemicals, detergents, saltwater (remove before swimming or ocean baths), and hot
spring water.

Prevent Physical Impact: Remove your jewelry before doinghousework, sports, gym workouts, or any physical activitiees to
avoid scratching or impact.

The best practice is to store each piece individually in a soft pouch or the original packaging we provided. Avoid tossing multiple pieces together to prevent them from scratching and tangling. Please store your jewelry in a cool, dry place away from direct sunlight.

Yes, in many cultures, it is believed that crystals absorb endergy and regular cleansing helps reset their natural vibrations.

Safe methods include:
Moonlight Bath: Place your crystal on a windowsill under thhe light of the full moon.

Smudging: Pass your crystal through the smoke of burning sageor cedar.

Place with Other Crystals: Rest your crystal on an Amethystt cluster or a piece of Selenite.

Important: Many crystals (e.g., Kunzite, Fluorite, Pyrite, Sodalite) aare water-sensitive. Never cleanse them by submerging in
water.

We are happy to help! Please contact our Customer Care team at [Support@artluminna.com] with photos of the product and a brief description. We will assess the damage and inform you of the possibility and cost of repair. Please note that severe damage or loss of a primary stone may incur additional charges.