Zen Terra’s Whisper

• Avoid contact with harsh chemicals.
• Store in a cool, dry place away from sunlight.
• Clean regularly with a soft cloth.
• Consider professional cleaning for delicate pieces.
• Remove before swimming or exercising.

• Items typically ship within 8-20 business days.
• Track your order with real-time updates.
• All product packaging in our store uses only environmentally friendly, biodegradable materials.
• With customer support assistance.

Natural materials may have small pits or minor internal cracks, which are normal and not quality issues. Additionally, our product images are actual photographs. Due to differences in display devices and natural characteristics, the actual colour and texture of the product may vary slightly from the images. Please refer to the actual product.

All product packaging in our store uses environmentally friendly, biodegradable materials.

We specialize in selling unique vintage crystal jewelry and natural quartz crystal ornaments. These items are all vintage pieces with distinct histories and natural characteristics, making nearly all products final sale. Please read this policy carefully before making a purchase.

Due to the nature and age of the items, all sales are typically final, and returns or exchanges are not accepted for reasons such as change of mind, incorrect sizing, or color differences.

We strongly recommend that you carefully examine product images, read descriptions, and measure sizes before placing your order. If you have any questions, please feel free to contact us. We are committed to providing detailed and accurate product descriptions along with high-quality images. If you receive an item that has significant defects not clearly disclosed in the product description, damage, or is severely inconsistent with the description, we accept returns.

Please contact us within 2-3 working days of receiving the item and provide relevant photos or videos as evidence. Once verified, we will offer a full refund or exchange (based on your preference and stock availability). We can also provide a 12-month warranty for repairs; please see our quality assurance commitment for details.

Please note: Signs of wear on vintage items, such as minor scratches and slight natural oxidation, are considered normal and have been taken into account in the product descriptions and pricing; they are not regarded as “significant defects.”

“To Customers in the EU”

Under EU law, you generally have a 14-day right of withdrawal. However, due to the special nature of the vintage items and natural crystal pieces we sell, their fragile natural materials, and their value being dependent on age and rarity, this right may not apply due to hygiene reasons.

Nonetheless, our above guarantee regarding “description discrepancies or significant defects” still fully applies to you. Most collectibles displayed on this site consist primarily of natural materials that comply with the exemption requirements for natural materials in the EU REACH Regulation Annex V, Article 8. Metal or alloy components have been tested for restricted substances concerning heavy metals under Annex XVII of the EU REACH Regulation to ensure they meet limit requirements.

Some collectibles may partially contain both natural and synthetic materials: metals, leather, glass, fabrics, synthetic gems, resins, etc., all of which meet CE safety standards and have passed laboratory tests to ensure compliance with REACH regulations. The remaining collectibles are antiques or vintage jewelry, which may show very minor signs of age. If you are sensitive to materials, we recommend viewing them primarily, ordering with caution, or assessing practical photos or consulting customer service. These items comply with the exemption provisions for antique jewelry under Annex XVII, Article 10 of the REACH regulation.

All items displayed on this website are intended for: collecting, decoration, or wearing purposes. Keep out of reach of children. If products contain metals or alloys, sensitive individuals should avoid prolonged direct skin contact. Thank you for your patience and support.